Author Topic: Help! Problems after upgrading to pro  (Read 3884 times)

Nutter

  • Newbie
  • *
  • Posts: 3
    • View Profile
Help! Problems after upgrading to pro
« on: April 13, 2011, 10:04:36 AM »
Hi,

I've been using ESP free for a while and decided to upgrade to Pro.

So I uninstalled the free version and then installed a fresh version from the download link.

A screen popped up asking for my email address which I entered and it said Success, you've activated EPS Professional on this computer. Please restart Elite Proxy Switcher to validate it.
Then the app exited.

So I restarted it and there was no nag screen, but when I went to test proxies a message appears in the bottom right window saying "Sorry, your serial number is error" and then the app quits.
Next time I load it I get the activation box again!

I'm running Windows 7

I've checked the serial key and machine id in the About screen in the app against the ones one the website and they match.
I've tried uninstalling and reinstalling a few times.
I've tried setting it to run as administrator
I've tried setting the compatibility settings for Vista SP 2 and XP SP2
I've tried deleting the licence details in C:\Documents and Settings\All Users\Application Data\EPS as suggested in another recent thread.

I'm at a bit of a loss what to do?

Is this the right place to get support? I couldn't find an actual customer service email.

hope you can help,
Iain

Nutter

  • Newbie
  • *
  • Posts: 3
    • View Profile
Re: Help! Problems after upgrading to pro
« Reply #1 on: April 13, 2011, 10:06:05 AM »
Scrub that last bit, I've found the customer support email (must be going blind (with rage! j/k ;)))
I'll try that as well.

Terry

  • Administrator
  • *****
  • Posts: 1669
    • View Profile
Re: Help! Problems after upgrading to pro
« Reply #2 on: April 13, 2011, 08:41:42 PM »
Please get the new serial number from the customer area. Thanks.
Elite Proxy Switcher - Easily testing and using proxies.
Socks Proxy Checker - To be your chief socks proxy checker.
Buy Proxy - Buy checked proxies from My-Proxy easily and quickly.

Nutter

  • Newbie
  • *
  • Posts: 3
    • View Profile
Re: Help! Problems after upgrading to pro
« Reply #3 on: April 14, 2011, 03:45:16 AM »
All sorted now thanks, the new serial number worked fine.
Nice work, cheers!

 

anything